Coronavirus Update


Monday 27 April 2020

Please find the following information providing staff with an update on the COVID-19 pandemic.

Pandemic Restrictions
It has now been over a month since Mercy Connect started introducing restrictions and changes to its services / programs in response to the evolving COVID-19 pandemic.

Whilst this has been a challenging adjustment for our participants, their families, and our staff and stakeholders, it is essential that Mercy Connect continues to take every reasonable precaution to support the safety of those within our care.

It is encouraging to note the reduced rates of COVID-19 infection across Australia, and that Mercy Connect has not yet had any confirmed cases of COVID-19 within our participant and staffing cohorts.

However, this is not a time for complacency or the relaxing of our robust infection control practices. As we head into the colder Winter months, our traditional ‘cold and flu’ season, there is a real risk of a second-wave of COVID-19, which you can read about at:

As such, Mercy Connect will continue with all the introduced restrictions (including recent interim rostering changes) until formal government advice is received that recommends the easing of such precautions.

Staff are advised that if any participant exhibits any signs of respiratory difficulties they need to contact the COVID-19 Hotline:

  • Albury-Wodonga – 6058 4444
  • Orange and Narrabri – 1800 675 398

COVIDSafe app
The Federal Government launched the ‘COVIDSafe’ app as part of their strategy to slow the spread of COVID-19. Having confidence that they can find and contain outbreaks quickly will mean governments can ease restrictions while still keeping Australians safe.

The new ‘COVIDSafe’ app is completely voluntary. Downloading the app is something you can do to protect you, your family and friends and save the lives of Australians. The more Australians connect to the COVIDSafe app, the quicker government agencies can find the virus.

At the end of the Australian COVID-19 pandemic, users will be prompted to delete the COVIDSafe app from their phone. This will delete all app information on a person’s phone. The information contained in the information storage system will also be destroyed at the end of the pandemic.

You can find more information on the ‘COVIDSafe’ app at:

Flu (Influenza) Shots
Have you had your influenza vaccination yet?

Influenza is a common disease of the respiratory tract. It affects people of all ages and is the most common vaccine-preventable disease in Australia. Although it can be a mild disease, it can also cause very serious illness in otherwise healthy people. It can require hospitalisation and can cause death.

Please note that the influenza vaccination does not provide immunity or protection against COVID-19.

People who provide essential community services are strongly recommended to receive annual influenza vaccine.

Influenza infections can place considerable pressure on both public and private healthcare services. Vaccinating people who provide essential services can minimise disruption of essential activities during influenza outbreaks.

If you have not had your influenza injection please consider seeking an appointment as soon as possible as flu season approaches. Chemist Warehouse has bookings in June however, the voucher program is over. Mercy Connect will still reimburse you $12.95 per each vaccine for staff only with proof of receipt. Please contact Jeanie Keeton for more information. P: 02 6061 0417.

Together we grow.

Trent Dean
Chief Executive Officer