Business Analyst 

Mercy Connect now has a newly created opportunity for a Business Analyst to join our team. This role is based at our Head Office in Thurgoona and is being offered on a full-time basis. Reporting to the Executive Leader Business and Finance, this is a critical role within the business with the mandate to develop and document the business requirements for new projects being developed by Mercy Connect. This will include a review of legacy systems and current operations, with the view to reduce manually driven processes and drive a transitional period to improved automation systems and communication pathways.

You will support the development, review and monitoring of the organisation’s Strategic Plan and the tactical implementation of strategic initiatives through projects. You will also be passionate about learning and understanding all aspects of Mercy Connect business and using this knowledge to drive positive change and engagement within the organisation.

The essential components of your role will consist of:

  • Evaluating business processes, uncovering areas for improvement and developing and implementing solutions;
  • Providing advice and reporting on the progress of relevant aspects of project activities to senior/supervising employees as required, ensuring that project activities are consistent with organisational requirements and that priorities and timelines are met; and
  • Understanding and supporting the strategic and commercial objectives of the organisation through investigation and collaboration to ensure alignment and commitment

To be considered for this position you must possess:

  • Considerable, demonstrated experience in a Business Analyst or similar role, with a strong understanding of contemporary IT practices and systems;
  • High level project management skills, with an ability to apply these skills to deliver outputs and business benefits;
  • A sound understanding of the principles of risk management;
  • The ability to apply critical analytical skills to examine complex problems and develop and implement innovative solutions;
  • Strong interpersonal, negotiation, consultation and communication skills appropriate to all stakeholders

The successful applicant must address all the requirements of the key selection criteria and undergo standard employment screening.

Please note only shortlisted applicants will be contacted.

Click here for a copy of the position description.

Enquiries and confidential applications with an accompanying resume and response should be directed via email to: [email protected]
*Please quote job reference: BA1-2019 in the subject line.

Applications close: Friday 2 August 2019

NDIS Customer Service Officer

We have an exciting opportunity to join our Customer Service Team as a NDIS Customer Service Officer based at our Head Office in Thurgoona. This person will work under the direction of the Executive Leader, Clinical Services and is responsible for supporting business units within Mercy Connect to deliver a profitable and sustainable NDIS business with a focus on achieving great service outcomes for Mercy Connect participants.

Other duties include:

  • Participating in the end to end NDIS processes of plan development, implementation, monitoring and review;
  • Providing accurate, meaningful and timely NDIS reporting and analysis for funding management including Continuity of Support funding;
  • Provide input into internal policies and procedures to ensure they meet regulatory and compliance standards

The successful candidate will have experience in NDIS and be able to demonstrate the ability to support the team that has internal customer service focus that connects across the whole organisation.

Other key selection criteria include:

  • Demonstrated management of systems (Carelink Plus is an advantage);
  • Demonstrated experience in providing services to internal and external clients;
  • Highly developed oral and written communication, negotiation and interpersonal skills

The successful applicant must address all the requirements of the key selection criteria and undergo standard employment screening.

Please note only shortlisted applicants will be contacted.

Click here for a copy of the position description.

Enquiries and confidential applications with an accompanying resume and response should be directed via email to: [email protected]
*Please quote job reference: CST1-2019 in the subject line.

Applications close: Friday 2 August 2019

NDIS Finance Officer

We have an interesting opportunity for an experienced full-time NDIS Finance Officer based at our Head Office in Thurgoona. Reporting to the Finance Manager, the successful applicant will be responsible for supporting the finance/payroll team and the Customer Service team and ensuring compliance with NDIS statutory reporting requirements and processes.

Other duties include:

  • Developing policy and procedures for NDIS management;
  • Managing portal service bookings/reports with Customer Service team;
  • NDIS price guide maintenance and support of services

The successful candidate will have experience in NDIS and be able to demonstrate the ability to support the team that has an internal customer service focus that connects across the whole organisation.

Other key selection criteria include:

  • Demonstrated management of systems (Carelink Plus an advantage);
  • Demonstrated experience in providing services to internal and external clients;
  • Highly developed oral and written communication, negotiation and interpersonal skills

The successful applicant must address all the requirements of the key selections criteria and undergo standard employment screening.

Please note only shortlisted applicants will be contacted.

Click here for a copy of the position description.

Enquiries and confidential applications with an accompanying resume and response should be directed via email to: [email protected]
*Please quote job reference: NDISFO1-2019 in the subject line.

Applicants close: Friday 2 August 2019

EXPERIENCED DISABILITY SUPPORT WORKERS 

Selection Criteria:

• Ability to provide service to people of all ages
• Experience in supporting people with behaviours of concerns and complex needs
• Ability/understanding of a range of communication styles.
• Excellent communication skills
• Proven ability to engage with clients
• Ability to work effectively as part of a team
• Committed and passionate and dynamic
• Availability to work weekends
• Availability to do sleepovers
• Current unrestricted drivers licence
• Current First Aid
• Current Working With Children’s Check (WWCC)
• Qualification in the disability field or working with youth would be an advantage.

The successful applicant will be required to undergo standard employment screening.
Applications must address the above selection criteria.

For a full Position Description go to: dsw-position-description

Fill out our Careers Form on our website first.

Enquiries and confidential applications with an accompanying resume and response should be directed via email to: [email protected]

We encourage applications from Aboriginal peoples, people from culturally and/or linguistically diverse backgrounds and people with a disability.