Coronavirus Update 23/09/21

Good afternoon all,

Following yesterday’s NSW Government announcements relating to the easing of Albury ‘stay at home’ orders, and Orange coming out of lockdown at midnight tonight (i.e. 12.01am 24 September 2021), I would like to provide everyone within our Mercy Connect family with the following updates to our programs and services:


Following the recently announced ‘stay at home’ orders, Cowra will remain under Accommodation / Day Program lock-down restrictions, until further notice.

Albury Wodonga, Wagga Wagga, and Orange

In line with the easing of regional restrictions within certain LGAs please be aware of the following changes / updates:


  • Mercy Connect owned / managed homes will again be open to the public, however, there are conditions which include:
    • Two visitors (from the same family / guardian group) per day are allowed in residential disability care facilities for areas not currently under stay-at-home orders, provided they have not been to any stay at home area in the last 14 days.
      • Please note, only one group of visitors (from the same family / guardian group) will be permitted entry at a time e.g. two different participant visitor groups cannot enter the accommodation at the same time.
      • Visitors must not enter the facility at all if they:
        • have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days.
        • have been in a stay-at-home area in the last 14 days and are not an essential visitor.
        • have been to Victoria (outside of the current Border Bubble) or the Australian Capital Territory since in the past 14 days (unless providing essential caring functions).
        • have been to any close and casual contact places of high concern in Victorian, Queensland or the Australian Capital Territory.
        • have been in New Zealand in the last 14 days.
        • have COVID-19 symptoms.
        • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
        • live in a household with a person who is currently self-isolating.
        • are waiting for a COVID-19 test result.
    • Visitors must sign a COVID-19 free declaration (which will be valid for one week, unless the signing visitor has changes in their circumstances that invalidates their earlier declaration).
    • Participants are still not permitted to have overnight visits at family / guardian homes, until further notice.

Day Programs:

  • Mercy Connect’s normal, structured Day Program services in Albury Wodonga will recommence from 27 September 2021, with Day Program activities only to be offered within Mercy Connect owned / operated homes until that date.
    • However, recommencement of Day Program services will be in line with COVID-19 restrictions (including any group size / space limitations) and may require different cohorts of participants to be supported separately i.e. those living in shared / group homes; those living separately and not in shared / group homes.
  • Mercy Connect’s normal, structured Day Program services in Orange will not be commencing yet, until further notice.
  • Participants will be permitted to attend their normal external Day Program facilities / activities from 27 September 2021.

Corporate Office (Albury):

  • Albury (St John’s / Thurgoona) office will again be open to the public.
  • All visitors must complete the Mercy Connect ‘COVID-19 Declaration’ form prior to entering our premises. All completed forms must be provided to Debbie White at
  • Corporate Office staff are permitted to attend external meetings (as required, and in line with COVID-19 safe requirements), however, they are still strongly encouraged to utilise video / phone conferencing for such purposes, wherever possible.

Personal Protective Equipment (PPE)
A reminder, that all staff (and any approved external visitors) are required to wear appropriate PPE at all times when with participants.

You must wear a face mask:

  • When you are outside in a public place including;
    • on a street or at a park.
    • queuing outside a cafe or shop to collect take away food or drink.
    • walking on a street near shop fronts.
  • In all indoor areas of non-residential premises, including workplaces
  • When working in an outdoor area.

You may only remove your mask for the following reasons:

  1. Eating or drinking.
  2. Working alone in an office (until another person enters).
  3. You have documented evidence of a medical exemption to not wear a mask.

Please note that reusable / cloth masks (including the recently available ‘Mercy Connect’ branded mask) can be worn (subject to regular cleaning and washing) for outside activities; however, disposable surgical masks must be worn at all other times when with participants.

For more information on face masks

QR Code
All staff (and approved external visitors) must continue checking-in using the Service NSW QR code, which is located at all Mercy Connect locations.

Whilst it is encouraging that our regional locations are starting to reopen, the risk of COVID-19 infection still remains. Mercy Connect will continue to monitor government announcements and restrictions / orders that affect Mercy Connect’s locations, and will, if required, revert back to earlier COVID-19 restrictions.

As such, I kindly remind everyone within the Mercy Connect family to remain vigilant and follow all COVID-19 requirements, which are in place for the safety of participants, staff and our wider community.

Please note that all staff and family / guardian communications are available on our website  and through Mercy Connect social media pages i.e. Facebook and Instagram.

If you have any concerns or questions, please contact us on 02 60433 500 or

Together we grow.

Trent Dean                                                               
Chief Executive Officer