We have overcome many challenges in recent weeks following the well-publicised COVID-19 outbreaks within the Albury-Wodonga and Central West regions. I would like to express my appreciation once again to all staff, who have gone above and beyond their duties to assist in the support, care and wellbeing of our participants.
I would further like to thank our diligent Crisis Management Team, who have met regularly to monitor, and manage, the COVID-19 outbreak. It is pleasing to know that we continue to have robust contingency plans and procedures that ensure the ongoing delivery of safe and effective services to our participants.
Given the ongoing changes in our COVID-19 response, please find the following updates, (correct at the time of this publication) for your reference.
Day Program activities will recommence from Monday, 7 February 2022, at both Albury and Orange locations. Participants will be able to access, and attend, their usual external Day Programs from this date also. With the return of programs and participants at both sites, please find the following reminders:
Personal Protective Equipment (PPE) and WHS
- Staff must continue to wear masks with shields or eye protection at all times.
- Gowns are no longer required for general tasks.
- Gowns, gloves, masks and shields are required for times when staff are providing personal care activities (showering, toileting etc) and other activities requiring close personal contact.
- Cleaning and hand hygiene protocols must continue to be maintained.
Requirements for all vehicle transportation are:
- Participants, if able, are to wear masks in the vehicle.
- Staff are to wear masks and supplied safety glasses.
It is still important that staff remain vigilant with regards to both participant and personal health over the coming weeks. If you are unwell, please:
- do not attend work and,
- obtain and carry out a Rapid Antigen Test (RAT) or PCR test immediately.
Participants are now permitted to visit their family homes, although will be required to undertake a RAT with a negative result before returning to their usual Mercy Connect owned / operated accommodation.
The requirement that only essential visitors may enter Mercy Connect owned / operated accommodation remains in place. All approved visitors must complete the Mercy Connect ‘COVID-19 Declaration’ form prior to entering our premises. Please note, this form is regularly updated to meet the current requirements.
Please access the current version via your Team Leader or Reception. All completed forms must be provided to Debbie White at email@example.com.
Staff are strongly encouraged to ensure that they have their COVID-19 vaccine booster shot.
If you have not yet received your COVID-19 vaccine booster, please follow the link below to book your appointment.
Whilst not yet mandatory, if you would like to inform Mercy Connect that you have had your COVID-19 vaccine booster, please contact the People & Culture Team, Jeanie.Keeton@mercyconnect.org.au or Rochelle.Taylor@mercyconnect.org.au
Corporate and Central West Offices
Both Albury (St John’s / Thurgoona) and Orange (Illamatta Way) offices remain closed to the public. This includes, but is not limited to, participants, family members / carers, external contractors and suppliers. Exceptions to this directive will be at the discretion of the CEO Office.
Corporate Office staff are advised to avoid attending external meetings and are instead strongly encouraged to utilise video / phone conferencing for such purposes, wherever possible.
A reminder that families / guardians who may have queries or are seeking an urgent response to an immediate matter, should only be contacting one nominated Mercy Connect Team Leader or Manager (i.e., contact should not be made with other Corporate Office / Administration staff). This will greatly assist everyone with managing such requests, so we can provide consistent responses without creating unnecessary duplication, or any additional confusion.
All staff (and approved external visitors) must continue to check-in using the Service NSW QR code, which is located at all Mercy Connect locations.
Mercy Connect family communications are also available on the Mercy Connect website.
Please continue to be vigilant and mindful of the above requirements and seek further advice from your Manager and the Government Health sites for further clarification.
Once again, I am sincerely grateful for the commitment and hard work our staff are demonstrating. If you have any concerns or questions, please contact us on 02 6043 3500 or firstname.lastname@example.org
Together we grow.
Chief Executive Officer