Closing the Communication’s Gap: Identifying Needs Associated with Communication between Participant Stakeholders Centred around Day Program Activities

Closing the Communication’s Gap: Identifying Needs Associated with Communication between Participant Stakeholders Centred around Day Program Activities – Ellen Staas (2018)
The research project involved identifying needs associated with the communication processes between stakeholders involved in the participant’s lives who are engaged in service provision at Mercy Connect. There has been an identified gap in these communication pathways both historically and current, and something the organisation has not excelled at consistently.

The aim was to produce a needs assessment around the use of communication and communication processes at Mercy Connect between participant stakeholders, centring around day program activity. It highlighted the strengths and weaknesses of current communication strategies and process that allowed for potentially new processes, policy and protocol to be put in place based on the outcome and recommendations made in the report.

The report provided seven recommendations for Mercy Connect to review and implement.

Ellen Staas – Social Work (Masters) Professional Qualifying Placement

Charles Sturt University

Project:  Needs analysis of communication processes between participants accessing Mercy Connect Day Program services and relevant stakeholders.

Staas E (2019) Closing the Communication’s Gap: Identifying Needs Associated with Communication between Participant Stakeholders Centred around Day Program Activities. Research Paper. 21pp.

Click here to view the final project report.