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We’re here for you

Whether you’re a participant, family member, professional referrer, job seeker, or just curious, we’re happy to hear from you. There’s no wrong reason to reach out.

HOW TO REACH US

Choose how you’d like to connect

Pick whichever channel works best for your situation. We respond promptly across all of them.

Call us

Corporate Office

(02) 6043 3500

Central West Office

(02) 6360 2948
Mon–Fri, 9:00am–5:00pm AEST

Email us

General enquiries

enquiries@mercyconnect.org.au

Partnerships

communications@mercyconnect.org.au

Careers

careers@mercyconnect.org.au
We reply within 1–2 business days

Book a consultation

No cost, no obligation

A 30-minute conversation with our team

Available by phone, video, or in person

Start a conversation

Feedback & complaints

We take all feedback seriously

You can raise a concern at any time

We also welcome positive feedback, we share it with our team

Write us a feedback

Make a referral

For professionals

Support Coordinators, Allied Health, LACs, GPs

We respond to all referrals within one business day

Referral form

Social media

Facebook

facebook.com/mercyconnect

LinkedIn

linkedin.com/company/mercy-connect

Instagram

instagram.com/mercyconnect_au
We monitor social DMs during business hours

Contact form

Pick whichever channel works best for your situation. We respond promptly across all of them.

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Get in touch

Response time: 1–2 business days

Which office are you contacting?
We value your privacy. Take a moment to check out our privacy policy to understand how we safeguard your information. By submitting, you consent to our Privacy Policy
Urgent or after-hours matter?
For urgent concerns about a participant’s safety or welfare, call us directly. Do not use the form for urgent matters.
Call us (02) 6043 3500
Office hours

MON-FRI

9:00am – 5:00pm AEST

Sat-Sun

Closed

Public holiday

Closed

Need an interpreter?
Call TIS National on 131 450 and ask them to connect you to Mercy Connect. Free for NDIS participants.
TIS National FAQ
OUR OFFICES

Find Us

We have two offices across regional NSW. Select an office to see directions, parking, and accessibility information.

Central West Office

STREET ADDRESS

Level 1 Suite 2, 196 Lords Place, Orange NSW 2800

EMAIL

enquiries@mercyconnect.org.au

View on Google Maps

Parking

Paid street parking available on Lords Place and nearby streets. Some free time-limited parking within 2–3 minutes walk.

Public transport

Located at 2/196 Lords Place, Orange. with local bus stops nearby in the CBD for convenient access.

Accessibility

Office is on Level 1 with lift access. Please call ahead if you have specific access requirements and we will arrange to meet you at ground level.

Level 1 Suite 2, 196 Lords Place, Orange NSW 2800

We genuinely want to hear from you

Whether it’s a compliment, a suggestion, or a formal complaint, your feedback helps us improve. You also have the right to contact the NDIS Quality and Safeguards Commission directly at any time.
Feedback & Complaints form NDIS Commision