St John’s was founded by Father Dunne, Albury’s Parish Priest, and the Sisters of Mercy, in 1882 at Thurgoona, initially established as an orphanage for girls. St John’s Cemetery is privately owned and operated by Mercy Connect, and is located at Dunne Crescent], Thurgoona, New South Wales.
Internments at St John’s Cemetery are primarily reserved for local Sisters and other people with a strong historical or personal connection to the building and the support services it has provided over the years.
As a licensed operator, Mercy Connect, in accordance with our license conditions, is committed to upholding the highest standards of customer service. When providing interment services, we strive to offer a high standard of customer service at all times, as outlined in this Customer Service Charter. Commitment to Customer Service Principles In delivering our services, we are dedicated to taking all reasonable steps to ensure that we:
- Respect the personal choices of our customers.
- Provide customers and prospective customers with full and accurate information about the products and services that we are able or unable to provide.
- Carry out our business with competency and integrity.
- Maintain high standards of conduct, to enhance the reputation of the industry.
We are committed to ensuring that systems and processes are in place to support these customer service principles. This Charter plays an integral role in guiding our operations. We will ensure that there will be no discrimination against customers, visitors, invitees, or the general public based on any grounds outlined in the Anti-Discrimination Act 1977.
For any enquiries or submissions related to St John’s Cemetery, please contact us at enquiries@mercyconnect.org.au or call our office on 02 6043 3500
Internments at St John’s Cemetery are mainly reserved for local Sisters and other people who have a strong connection to the building and past support services. For enquiries or submissions relating to St John’s Cemetery, please contact Caroline Cummins, Chief Executive Officer at enquiries@mercyconnect.org.au