Starting your NDIS journey? Let’s walk you through it.
What is the NDIS?
The NDIS is an Australian Government program that funds supports for people with a permanent and significant disability, giving them more choice and control over how they live their lives. It’s run by the National Disability Insurance Agency (NDIA). If eligible, you’ll receive an NDIS plan, a personalised document outlining your goals and the funding to help you reach them.
Who can access the NDIS?
Under 65 years of age
You must be under 65 when you first apply. Once accepted, you keep your NDIS support as you age.
Permanent disability
Your disability is caused by a permanent impairment that is likely to be lifelong.
Significant impact on daily life
Your disability substantially impacts your ability to participate in everyday activities.
Australian citizen or permanent resident
Or hold a Protected Special Category Visa and be living in Australia.
Require disability-specific support
Your disability substantially impacts your ability to participate in everyday activities.
Not sure if you qualify?
What does the NDIS cover?
The NDIS funds supports that are reasonable and necessary, meaning they’re related to your disability, represent value for money, and are likely to help you work toward your goals.
Understanding your NDIS plan
Once you’re accepted into the NDIS, you’ll work with a Support Coordinator or LAC to understand and implement your plan. Your plan outlines your goals and the funding available to achieve them, split across three support budgets
Funding for things that help you live day-to-day.
WHAT IT COVERS
Everyday help and essential needs.
Examples
Assistance with daily activities, transport, consumables like continence products, supported independent living, and community participation.
Funding to help you learn, grow, and reach your goals.
WHAT IT COVERS
Building skills and independence.
Examples
Therapy (speech, occupational), training, support coordination, plan management, and help to find and keep a job.
Funding for significant one-off purchases.
WHAT IT COVERS
Big-ticket items and home or vehicle changes.
Examples
Assistive technology like wheelchairs, home modifications, specialist disability accommodation, and major equipment.
Your plan is reviewed regularly
NDIS plans are typically reviewed annually, though this can vary. At your review, you’ll have the chance to discuss what’s working, what’s changed, and what you want to achieve in the coming year. Your funding may be adjusted based on your current goals and needs.
A Support Coordinator can help you prepare for your review so you go in knowing exactly what to ask for.
Managing your NDIS funding
Once you have a plan, you choose how your funding is managed, and you can use different management types for different parts of your plan.
Providers are NDIS-registered and vetted
Less flexibility in choosing who helps you
Negotiate your own rates
Full control of your budget
How to apply for the NDIS
Applying doesn’t have to be stressful. Here’s the process from start to first plan, in plain language.
Check your eligibility
Review the basic criteria above. If you think you or a family member might qualify, the next step is to contact the NDIA directly or speak to a Local Area Coordinator (LAC).
Make an Access Request
Call the NDIS on 1800 800 110 and ask to make an Access Request, or submit an Access Request Form at my.ndis.gov.au. This is the formal step that starts your NDIS journey.
Gather supporting evidence
You’ll need supporting documentation from a treating professional (usually a GP, specialist, or allied health provider) describing your disability and how it affects your daily life.
NDIA reviews your application
The NDIA assesses your eligibility based on the information you provide. This can take several weeks. They’ll contact you with a decision.
Planning meeting
If approved, you’ll have a planning meeting with an NDIA planner or LAC to discuss your goals and develop your NDIS plan. This is where your funding is determined.
Your plan is activated
Once your plan is approved, you can start using your funding to connect with providers, including Mercy Connect.
Need help with your application?
Navigating the application process can be tricky. Our team at Mercy Connect is happy to guide you through what’s required, at no cost and with no obligation.
NDIS Price Guide
For the most current pricing information, visit the NDIS website directly.
How Mercy Connect can help
Explore more NDIS resources
For Families & Guardians
Guidance for family members and carers navigating the NDIS on behalf of a loved one.
For Participants
Information for NDIS participants about their rights, plans, and supports.
FAQs
Answers to the most common questions about the NDIS and Mercy Connect’s services.
Downloads & Policies
Price guides, policy documents, and participant resources all in one place.
