Understanding behaviour, building better supports
What is Behaviour Support?
Working closely with you, your family and your support network, we focus on understanding the reasons behind behaviours and building practical, respectful strategies that support safety, independence and participation.
What makes our Behaviour Support different?
Focus on understanding behaviour
We work to understand the reasons behind behaviours rather than simply responding to them. This helps create meaningful, long-term solutions that meet your needs.
Positive, person-centred approach
Our supports are based on positive behaviour support principles that respect your rights and dignity. This ensures strategies are supportive, not restrictive.
Improved quality of life
Supports are designed to reduce behaviours of concern and increase wellbeing. This supports greater participation in daily life and community activities.
Support for families and carers
We provide clear guidance and strategies for those supporting you. This creates consistency and confidence across your support network.
Qualified practitioners
Behaviour Support is delivered by trained and approved practitioners. You are supported by professionals who meet NDIS standards and requirements.
Qualified practitioners
When a participant is thriving in a Day Program, families notice. Confidence, conversation, new friendships, and a reason to get up in the morning — that’s what families tell us they see.
Ready to explore how Behaviour Support could help improve daily life?
Is this in my NDIS plan?
WHAT TO LOOK FOR IN YOUR PLAN
SUPPORT CATEGORY
Capacity Building
BUDGET LINE
Capacity Building – Improved Daily Living
SUPPORT NUMBER
15-xxxx
NDIS managed (Agency managed)
Mercy Connect is a registered NDIS provider, you can use us with agency-managed funding.
Plan managed
Send your plan manager our details and they’ll handle the invoicing.
Self managed
Self-managed participants can use any provider. We’ll invoice you directly.
Don’t have this in your plan yet?
If Behaviour Support is not currently included in your NDIS plan, you can request it at your next plan review. Your Support Coordinator or LAC can help explain how Behaviour Support will improve safety, communication and overall quality of life.
If you are new to the NDIS, you can discuss behaviours, challenges or support needs during your planning meeting so the appropriate supports can be considered.
Where is this service available and who do I contact?
Albury-Wodonga
STREET ADDRESS
30 Bottlebrush St, Thurgoona NSW 2640
POSTAL ADDRESS
PO Box 440, Lavington NSW 2641
CONTACT TEAM
Clinical Services Team
OFFICE HOURS
Mon–Fri · 9:00am–5:00pm
PHONE
(02) 6043 3500
enquiries@mercyconnect.org.au
Programs run weekdays across various community locations in Albury and Wodonga.
30 Bottlebrush St, Thurgoona NSW 2640
Common questions about Behaviour Support
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