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        Lavington (Supported Independent Living)
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Mercy Connect
  • Services
    • Supported Independent Living
    • Short Term Accommodation
    • Children’s Respite – STA
    • Accommodation Vacancies
    • Day Program
    • Daily Living Skills
    • Behaviour Support
    • Support Coordination
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    • Home listing and vacancies
    • How placement works
    • Our matching process
    • Book a viewing
  • NDIS
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    • For Participants
    • NDIA Interpreting FAQ
    • For Families and Guardians
  • About
    • Who we are
    • Our approach to care
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    • St. John’s Cemetery
    • Strategy and governance
    • Innovation and research
    • Partnerships and initiatives
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All Services Supported Independent Living Accommodation and Vacancies Short Term Accommodation Children’s Respite
Services
Day Programs Support Coordination Behaviour Support Services Daily Living Skills
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Corporate office
30 Bottlebrush St, Thurgoona, NSW 2640 PO Box 440, Lavington, NSW 2641
Phone: (02) 6043 3500
ABN: 45 075 648 378
NDIA Provider: 4050 003 084
Central west offices
Orange Office
Level 1 Suite 2 – 196 Lords Place, Orange, NSW 2800
Cowra Office
39 E Kendal Street, Cowra, NSW, 2794

Phone: (02) 6360 2948
ABN: 45 075 648 378
NDIA Provider: 4050 003 084
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Not sure where to start with the NDIS? Thinking about switching providers? Have questions about a specific service? Book a time and we'll have a real conversation — no jargon, no pressure. You can get started in five easy steps.
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We'll explain how the system works, what you're entitled to, and how to get started — in plain language.
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We'll give you an honest picture of what Mercy Connect offers and what switching actually involves.
Family or carer?
We'll walk you through what support looks like, how you stay involved, and what's available for you too.
Professional referral?
We'll connect you to our intake team and discuss the fastest pathway for your client.

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4Tell us a little about yourself.
5Review and confirm
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Which office*
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All times are AEST. Consultations are 30 minutes.
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So we can prepare for your consultation and confirm the booking.
Need an interpreter? Let us know the language in the notes field above — we'll arrange a TIS National interpreter for your call at no cost.
Check your booking details before confirming.
Booking Summary

Format In person

Topic A specific service

Date Wednesday 25 March 2026

Time Morning (9:00 AM - 12:00 PM)

Location Thurgoona, Albury-Wodonga

Your details are used only to arrange this consultation and will be handled in accordance with our Privacy Policy. We'll send a calendar invitation and reminder to your email.
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Refer someone to Mercy Connect
Our intake team reviews every referral personally. For urgent referrals, we respond within 2–4 hours. For standard referrals, within 1 business day. You can get started in six easy steps.

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1Who is making this referral?
2About the person being referred
3Services required and urgency
4Funding details
5Supporting documentation
6Check everything looks right before submitting.
Select your role. This determines which fields appear in the form.
Who is making this referral?*
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Completing as: School / Educational Facility
Preferred method for our response*
Tell us about the participant. Fields marked optional can be completed later if you don't have the information.
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Does the participant have an NDIS plan?*
Not yet on the NDIS? Most Mercy Connect services require NDIS funding. Please note this in your referral and our team can discuss eligibility and access options with you.
Key things we should know about this person before speaking with them — communication preferences, sensitivities, relevant history, current challenges.
Select all services you're referring for, and indicate how urgently support is needed.
Services being referred for*
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Priority / urgency level*
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Helps us prepare the right service agreement and check availability against the participant's funding.
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NDIS funding category
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If known
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Helpful for SIL and long-term services.
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Approximate is fine. Helps us confirm whether the requested support is within plan budget.
Upload any relevant documents. All uploads are encrypted and only accessible to our intake team.
Helps us understand funded supports and goals before our first conversation.
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Accepted file types: pdf, docx, jpg, png, jpeg, Max. file size: 10 MB, Max. files: 5.
    OT assessments, behaviour support plans, psychological reports, hospital discharge summaries, etc.
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      Previous support plans, school reports, court orders, or any other documents relevant to this referral.
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        Summary

        Referrer type

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        Services

        Plan management

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        Find the right support
for your situation
        Answer a few quick questions and we'll point you to the Mercy Connect services that best match your needs — no jargon, no pressure.
        2-3 mins
        to complete
        4 questions
        tailored to you
        Instant results
        with next steps

        No sign-up required. We'll only ask for your contact details
if you'd like us to follow up with you.

        You'll be redirected to our Referral form
        The Make a Referral form is designed for professional referrers. It includes participant details, funding information, documentation upload, and a dedicated intake team response.
        Go to Make a Referral
        That's completely okay — we can help you figure it out.
        A lot of people come to us before they fully understand NDIS. You don't need to have it all sorted before you get in touch. Speak with our team — we'll help you figure it out. Our team talks to people new to NDIS every day. A short conversation can save hours of confusing reading. No obligation, no commitment.
        Book a free consultation Call us directly - 02 6043 3500
        Read our plain-language guide to NDIS
        What NDIS is, who qualifies, and how to apply — no jargon.
        Learn more about the NDIS

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        Question 1
        Who are you?*
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        Question 2
        Do you have an NDIS plan?*
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        Question 3
        What kind of support are you looking for?
        Select all that apply. You can always ask us about multiple services.
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